5 Star Experience

At the University of Tennessee Medical Center, we strive to provide outstanding, compassionate and personalized 5 Star service to our patients and visitors, every step along the way.

The 5 Star Experience is our promise to exceed your expectations by providing personalized care and outstanding service.

If you believe you have not received a 5 star experience, please call us at 865.305.8671 or contact us by email.

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Our 5 Standards

SMILE – Greet patients, families and each other with a smile.

PRESENT – Present a professional image—both personally and our physical environment.

PARTNER – Partner with patients and families in the planning and delivery of their care.

RESPECT – Respect the privacy and confidentiality of those we serve.

RESPOND – Respond to concerns and complaints.

Our Quality and Standards
Awards & Outreach

Below are a few highlights of our awards & outreach. For a full list of news, awards and outreach for UT Medical Center, visit the news and announcements section.

See All Our Awards


Community Impact

Community benefits are programs and services designed to improve health in our communities and increase access to health care. They are integral to the mission of The University of Tennessee Medical Center and other not-for-profit healthcare organizations. For over 50 years, the medical center has been a leader in improving East Tennessee's health and wellness.

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Philanthropic Requests

People and Places

Our Centers of Excellence

UT Medical Center has evolved into a major medical center and a leading choice for consumers' healthcare, providing superior treatments and healthcare support to residents of the East Tennessee region. 

Joining Our Team

 We believe that building a great place to work for our team members is the most important step to ensure our patients are receiving the best care possible.