Going Home

The Hospital Discharge Process

UT Medical Center realizes that you are anxious to return home and will do its best to finalize your discharge as soon as possible. Before you can leave, several steps must take place to ensure accurate completion of your medical chart.

Login to Your Patient Portal

The University of Tennessee Medical Center and Physician Offices in partnership with Cerner Health welcomes you to discover the future of healthcare. IQHealth is a secure, personalized patient portal that provides you the ability to view, store and share your health information with your physician.

Insurance and Billing

Healthcare insurance is very complex and understanding your medical bill can sometimes be a challenge. To help better understand your medical bill, UT Medical Center can provide you with answers to some of the most frequently asked billing questions.

Home Health Care

The University of Tennessee Medical Center's Home Care Services was established in 1983. Since that time, it has expanded into one of the region's largest home care providers.

Medical Records

A record of the care patients receive is retained in the Medical Records Office. All patient records are kept in strict confidence and are not released without the patients written consent, except as required by law.

The Discharge Process

The discharge process begins with a written order from your doctor. After this order is written and given to the nurse, discharge arrangements will be made. Discharge arrangements may include obtaining written prescriptions, arranging for continued care at home and talking with other physicians involved in your care to ensure everything is in order before you leave. Sometimes this can take several hours from the time your primary doctor writes the discharge order. It may be necessary for a family member to visit the Cashier’s Office on the first floor if financial information is not complete.

When all necessary steps are taken, the nurse will provide discharge instructions and assist you by arranging transportation to your car. Before you leave, remember to check your room carefully for any personal belongings.

Transportation Home

Patients should make arrangements for transportation home. When you are ready to leave, an attendant or family member may escort you in a wheelchair and see that you get safely into your car.

Care at Home

After you leave the hospital, you may need the short-term care of a home care nurse, physical therapist or other medical professional. UT Medical Center’s Home Care Services offers a variety of special services within the comfort of your home. This is a service that combines home recovery under the guidance of a physician with the same kind of skilled care that is delivered in the hospital.

UT Home Care Services is licensed to serve patients in 16 counties in Tennessee. UT Home Care Services has offices in Knox County, Anderson County, Jefferson County, Loudon County and Sevier County. For additional information, call 305.6200 or 800.284.8224.

Patient Satisfaction

Once you are home, you may be sent a patient satisfaction survey, which you are urged to fill out and send back. This survey measures patient satisfaction and enables the hospital to provide patients with the very best healthcare.

Maps & Directions

Directions and Map

Online Pre-Registration

Register online before you visit.
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Important Phone Numbers

Care Management
(865) 305-9075

Operator (Information Desk):
(865) 305-8000

(865) 305-9501

Cashier's Office:
(865) 305-9007

Patient Representative:
(865) 305-9812

Patient Billing:
(865) 251-4400

Security Department:
(865) 305-9540