Specialty Pharmacy

Services Offered

University Pharmacy gives you direct contact with specialized pharmacists and technicians. Our pharmacists are experts on your medication plan. And they have clinical resources available to provide care for many different diseases, like:

• Cancer
• Cystic fibrosis
• Endocrinology and cardiology
• Hepatitis C
• Inflammatory bowel disease
• Multiple sclerosis
• Psoriasis
• Rheumatology

Getting Started

You or your doctor will send the prescription to University Pharmacy. Our staff will enroll you in our specialized patient management program service.

Insurance Navigation

Our team will contact your insurance company to check the coverage of your medication. If your insurance plan requires a prior authorization from your doctor, we will help with the necessary paperwork.

Financial Assistance

The copay amount for a specialty pharmacy medication may still be high, even if your insurance covers most of the cost. Our team will research financial assistance programs that may be able to lower your drug therapy cost.

Clinical Support

A specialty pharmacist will educate you about your medication, either in person or over the telephone. We will also offer you many clinical pharmacy services to help make your treatment successful. You can reach a pharmacist over the telephone 24 hours a day to answer your medication questions.

Consumer Advocacy Support

University Pharmacy staff will share information from community resources to help you make the most of your medication. This can help you better manage your disease. We can also help you understand your Patient Rights and Responsibilities

Prescription Delivery

We will contact you to determine how you would like your medication delivered.

Refill Reminders

We will call you with refill reminders several days before you should need a refill. You may also call us at any time to request a refill.

ADA/Special Services

Please let us know if you need an interpreter (sign language or foreign language). We can also provide a room with special accommodations like TDD/TTY telephones, closed-captioned television or other special needs. If possible, please call 865-305-9501 at least 24 hours in advance.

Disposing of Unwanted Medications

Contact Information and Hours of Operation

University Pharmacy is located inside The University of Tennessee Medical Center across from the gift shop and cafeteria. You can pick up your specialty medication if you are on campus. Or we can deliver it right to your home. We can also fill prescriptions for any non-specialty medications that you might be taking.

Hours: Monday – Friday 8:30 am-5 pm
Closed all major holidays
For assistance, call:844-629-7145 (toll free) or 865-305-7145

For after-hours questions, please call the above numbers and ask to speak to the specialty pharmacist. If a specialty pharmacist is not available, your call will be returned within 30 minutes.

You may also speak to any University Pharmacy team member to address general prescription questions. These include the status of your prescription or your co-pay amount. For more information, download the Specialty Pharmacy Intake Packet.

Accreditation

Specialty Pharmacy is proud to be accredited by these organizations:

Accreditation Commission for Health Care
139 Weston Oaks Ct.
Cary, NC 27513
achc.org

URAC
1220 L Street NW, Suite 900
Washington, DC 20005
urac.org